New European PSD2 legislation in force
At the start of 2019, the Payment Service Directive 2 will enter into force in the Netherlands. Under this new European banking law, consumers can share their banking details with parties other than their own bank. This first requires their explicit consent, upon which banks must share all transactional data of the consumer (account holder) with an external party (financial service provider) for a period of 90 days, after which the consumer can renew his consent. The consumer can also withdraw his consent at all times.
PSD2 is a great concern to Privacy First
Privacy First is very worried about PSD2. The law focuses too much on improving competition and innovation while the privacy interest of account holders is overlooked. These are Privacy First’s greatest concerns:
- Consumers are not in a position to limit the amount of banking details. Even in case a financial service provider does not need these details, all data are shared just the same once the account holder has issued his consent.
- The bank details of a consumer include the details of contra accounts. Holders of such accounts are unaware of the fact that their details may be shared and are not in a position to prevent that. As transactional data will be analyzed much more widely with the use of Big Data and data analyses than before the introduction of PSD2, there will be a much greater risk of privacy violations.
- Banking details contain ‘sensitive personal data’ that may only be issued under strict conditions. A subscription payment to a trade union, political party or organization that reveals one’s sexual preferences, should be considered sensitive personal data according to Privacy First. The same applies to transactions with health insurance companies and pharmacists. Currently, there is no way to filter out these data and they are being issued to parties that are not allowed to process them.
During an episode of the Dutch television program Radar that was broadcast on Monday 7 January 2019, Privacy First drew particular attention to these issues.
PSD2 quality label aims for transparency
Privacy First wants consumers to get honest and transparent information on what happens to their data. We advocate not for lengthy privacy statements, but rather for information that fits on a single sheet of paper. This information should not come from the financial industry, but from consumers themselves. After all, they can best decide which information they find valuable when making a choice. During 2018, Privacy First worked on this initiative along with the Volksbank and other partners from the financial sector.
PSD2 opt-out register
Privacy First is surprised that no attention has been paid to the role of ‘sensitive personal details’ in transactional data. Such details may only be shared under strict conditions and therefore have to be filtered out. Equally, consumers who do not want others to share their data with financial service providers should have the opportunity to prevent this. That is why Privacy First would like to see an opt-out register, similar to the do-not-call-me register which has been around in the Netherlands for many years. During the Radar broadcast, Privacy First announced it would bring forward this proposal, hoping to be able to develop it further together with the financial sector and policy makers. The aim is to have a compulsory opt-out register. This will, however, require amending the European PSD2 directive.
 Additional information: it concerns all transactional data. The extent to which these data go back in time varies per bank. See the overview (in Dutch) of the Dutch consumer association: The majority of account holders saves their bank statements for at least five years https://www.consumentenbond.nl/betaalrekening/meerderheid-bewaart-rekeningafschriften-ten-minste-5-jaar.
 Additional information: this is included in Article 9 of the GDPR and in Article 22 of the Dutch GDPR implementation Act. In short, processing sensitive personal data is unlawful, with a few exceptions. See (in Dutch) https://wetten.overheid.nl/BWBR0040940/2018-05-25.
During a Dutch press meeting about the new Payment Service Directive 2 (PSD2), an initiative to launch a privacy quality label for payment services was announced. This quality label should encourage financial service providers and fintech companies to focus on the privacy of consumers.
If you struggle to make ends meet, sooner or later you will get physical complaints, two Utrecht physicians wrote in Dutch newspaper AD/Utrechts Nieuwsblad of 7 March 2018. Those who want to lead a healthy life, will first have to make sure they’re in a healthy financial position. Being in control of your own finances and all related data is a part of that. De Volksbank offers a helping hand in both these areas.
The new European Payment Service Directive 2 (PSD2) paves the way for payment apps of new parties. Banks no longer have the exclusive right to offer payment services. This appears to be good news for consumers. But there is a downside too. Customers who share their data with any such new service provider, should take into account that part of those data are privacy-sensitive. A bank cannot recover such data once in the hands of other financial service providers, so the consumer cannot resort to anyone but himself if he regrets his decisions.
The Dutch Consumers' Association (Consumentenbond) has recently warned that personal data are already being collected on a large scale for commercial reasons. With the introduction of PSD2, this will only increase. Ninety days of access to personal information is sufficient for service providers to create digital profiles that can be traded. De Volksbank does not want to create profiles and is of the opinion that client information should be secure in the hands of the bank: ‘‘That means that we don’t sell information of clients, neither on an individual nor on an aggregated level. We earn our money as a bank, not by selling the data of our clients.'’
De Volksbank considers it to be its role of helping clients deal with their data in a secure and deliberate way in an environment that has changed. By providing information (free is never really free), but also by encouraging clients to take additional measures:
- When it comes to taking deliberate decisions on sharing data, clients should increase their self-awareness by operating a Main Switch. The default setting of the Main Switch should be ‘off’. Before a client is able to authorize the bank to share his data with third parties, he should first flick the Main Switch. The client should then authorize the sharing of data for each party. In so doing, he can stop sharing his data with any party at any moment. Alternatively, he can flick the Main Switch, blocking the access to his data of all parties in a single instant.
- In cooperation with De Volksbank, several other banks, KPMG and fintech companies, Privacy First is developing a PSD2 quality label. This should answer the call of the Central Bank of the Netherlands (DNB), which ascertained that as of yet there is no such quality label, while there is the need to have one. As far as we know, the Netherlands is the first country to be working on this issue. Thanks to the PSD2 quality label, consumers should at once be able to tell which parties they can or cannot entrust their data to. De Volksbank is working hard on further developing the quality label in order for it to be ready as soon as the Payment Service Directive 2 has been transposed into Dutch legislation.
The Privacy First Foundation supports the PSD2 privacy quality label. Privacy First would like it to become an international label which is recognized and supported by banks, fintech companies, financial service providers, regulators and consumer organizations.
PSD2 offers advantages, but also puts people’s privacy at risk. People are more than just consumers. Privacy First doubts whether the measures laid down in PSD2 to protect the data and therewith the privacy of people, will be sufficient. For the protection of personal data, PSD2 relies heavily on the new General Data Protection Regulation (GDPR). This regulation has not yet come into force and we don’t know which effects PSD2 will have in practice and what the monitoring of it will look like. Many organizations are not yet ready to comply with all of the GDPR requirements. However, they will not hold off providing their services. In turn, regulators are not yet ready to enforce all aspects of the GDPR. Introducing PSD2 is like going out to fly without checking the parachute.
We hope that the quality label will encourage financial service providers and fintech companies to start considering consumers as human beings. We want the requirements of the label to be set higher each year. We also want service providers to consider the ‘information behind the information’:
- The disclosure of behavior and data by others
- Services with the underlying aim of collecting data (improper application)
- Deducting data, such as transaction data from which sensitive personal data can be deduced.
We call on fintech companies to continue to explore ways to limit the amounts of data they collect and store. Think of excluding transaction data that could indicate religion, political preference or health status. Limiting the retention period of transaction data is another measure to take into consideration.
This article has also been published on privacy-web.nl.